Terms and Conditions

1. General Terms and Conditions

1.1 Happy Feet provides access to the happyfeet.co.uk website (the "website") and sell our products to you subject to the conditions set out on this page.

Please read these conditions carefully before using the Website. By using the Website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future service from Happy Feet will also be subject to the guidelines and conditions applicable to that service.

If you don't accept these terms, you won't be able to order any Products from our Website.

If you have any queries, please contact us at info@happyfeet.co.uk

With regards to orders placed via the telephone, or other means, these terms and conditions will apply.

These terms and conditions are general and apply to both our trade and consumer customers. If you are a consumer and something in here conflicts with your consumer rights, your consumer rights will apply.

1.2 The Web Site happyfeet.co.uk is operated by Edmonds Electrical Factors Limited

("we" "us"). We are registered in England and Wales under company number 11314799 and with our registered office at Wayside, Chanctonbury Close, Washington, West Sussex RH20 4AR, email address info@happyfeet.co.uk.. Our VAT registration number is 07483 330766. You have a right of cancellation as set out in paragraph 4. For details of support/after sales services please contact our customer services team on 01903 898311 .If you have made a mistake in inputting information, please contact us directly.

1.3 General Data Protection Regulation (GDPR). All on-line transactions are compliant with GDPR and are regularly reviewed and updated as required.

2. Access to happyfeet.co.uk

2.1 We do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website maybe occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We attempt to limit the frequency and duration of any such suspension or restriction.

2.2 When you visit happyfeet.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

2.3 License for website access happyfeet.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of happyfeet.co.uk. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of happyfeet.co.uk without express written consent. You may not use any Meta tags or any other "hidden text" utilising happyfeet.co.uk without the express written consent of happyfeet.co.uk. Any unauthorised use terminates the permission or license granted by happyfeet.co.uk. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of happyfeet.co.uk as long as the link does not portray happyfeet.co.uk or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any happyfeet.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.

2.4 You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You understand that you, and not happyfeet.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following: for fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" to cause annoyance, inconvenience or needless anxiety.

2.5 All content included on the happyfeet.co.uk website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of happyfeet.co.uk, its affiliates or its content suppliers and is protected by United Kingdom and international copyright and database right laws. The compilation of all contents on this website is the exclusive property of happyfeet.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of happyfeet.co.uk, our affiliates or our software suppliers and is protected by United Kingdom and international copyright laws. You may not systematically extract and/or re-utilise parts of the contents of the website without happyfeet.co.uk express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without happyfeet.co.uk express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without happyfeet.co.uk express written consent.

3. Sales

3.1 Our Website is primarily intended for use by people resident in the United Kingdom. We accept orders from individuals outside the EU only by prior arrangement. If you order Products from our Website for delivery outside the UK, these must be paid in GB pounds (£) and they may be subject to import duties and taxes that are levied when the delivery reaches the specified destination.

You are responsible for payment of all import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. happyfeet.co.uk will not be liable for any breach by you of any such laws.

By placing an order through happyfeet.co.uk, you confirm that you are legally capable of entering into binding contracts; You are at least 18 years old; and You are resident in the UK and/or European Union and you are accessing our Website from the European Union, or you have previously contacted us to agree an order from outside the European Union.

3.2 When you place an order to purchase a Product from the happyfeet.co.uk, your order represents an offer to us to purchase a Product and all orders are subject to acceptance by us. After placing an order on-line, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted or that a contract has been made.

We will confirm acceptance to you by sending you an e-mail that confirms that we have accepted your order and letting you know when the Product is or will be ready for dispatch ("Order Confirmation"). The contract between us ("Contract") will only be formed when we send you the Order Confirmation.

The Contract will relate only to those Products we confirm in the Order Confirmation. We will not be obliged to supply the remaining Products which may have been part of your order until confirmed in a separate Order Confirmation. With regards to Orders placed via telephone the above conditions shall apply. From the time you take receipt of your Invoice, you have from then until the time of delivery to inform us (either in writing or by telephone) that you do not accept our terms and conditions. In these circumstances, your order will be cancelled accordingly.

3.3 Availability Beyond what we say on that page or otherwise on the Website, we cannot be more specific about availability. As we process your order, we will inform you by e-mail or phone if any Products you order turn out to be unavailable. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date, we reserve the right to supply substitute goods of at least equivalent quality and price.

If no suitable substitute is available, we will inform you of this by e-mail and we will not process your order. If we are unable to process your order and you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

3.4 The price of any Products will be as quoted on the Website at the time of your order, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation. Prices include VAT (unless otherwise indicated) and state whether standard delivery costs are included. Please see our Delivery Information for more details.

We are under no obligation to provide a Product to you at an incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error could have reasonably been recognised as a mis-pricing. Payment We accept online payment, PayPal and all major credit/debit cards. Please note that orders over a certain limit as indicated during checkout must be shipped to cardholders address.

4. Cancellation

4.1 You are entitled to cancel a Contract within 14 days, as set out below. This means that during that time, if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

4.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out below:

4.2.1 Your Contract is for a single Product (which is not delivered in installments on separate days). The end date is the end of 14 days after the day on which you receive the Product.

4.2.2 Your Contract is for either of the following one Product which is delivered in installments on separate days, or multiple Products which are delivered on separate days. The end date is 14 days after the day on which you receive the last installment of the Product or the last of the separate Products ordered.

4.2.3 Your Contract is for the regular delivery of a Product over a set period. The end date is 14 days after the day on which you receive the first delivery of the Product.

4.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to email info@happyfeet.co.uk quoting your order number requesting to cancel the order. If you use this method we will e-mail you to confirm we have received your cancellation.

You can also contact our Customer Services team by telephone on 07483 330766 or by post to Edmonds Electrical Factors Ltd. Wayside, Chanctonbury Close, Washington, .West Sussex RH20 4AR If you are e-mailing us or writing to us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us. For example, you will have given us notice in time as long as you get your letter into the last post on the last day of the cancellation period or e-mail us before midnight on that day.

4.4 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is as a result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied. Unless the Product is faulty or not as described, you will be responsible for the cost of returning the Products to us.

If you have returned the Product to us under this condition because they are faulty or mis-described, we will refund the price of the Products in full, together with any reasonable costs you incur in returning the item to us.

We will refund you on the credit card or debit card used by you to pay. If you are a consumer, neither this paragraph nor anything else in these Terms affects your statutory rights. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

5. Risk and Title

The Products will remain at our risk until they come into the possession of either you or a person identified by you to take physical possession of the Products.

Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

6. Warranty

Happy Feet underfloor heating cables and mats come with a 25 Year Warranty providing they have been installed by an Approved Electrician in accordance with the IEE 18th Edition wiring regulations and the installation conforms to Part P of the Building Regulations 2005.

The installation must be in accordance with the manufacturers guidelines and the relevant warranty certificate has been completed and returned to Edmonds Electrical Factors Ltd. Wayside, Chanctonbury Close, Washington, West Sussex RH20 4AR within 28 days of completion of the works, any failure to do this will result in a void of guarantee.

This warranty is in addition to and supplements your statutory rights and that those rights are not affected in any way. If you do not register for the extended warranty within 28 days then the standard warranty will apply which is a period of 1 year.

The warranty does not cover any faults caused by misuse/incorrect design/damage caused by others and/or any other subsequent damage that may occur during floor covering installation, (system must be checked before, during and after installation is completed, failure to do this will also result in a void in guarantee).

Any damage caused to the heating system after installation of floor coverings will invalidate the guarantee, any repairs carried out will be at your cost.

The system should be maintained in accordance with the manufacturers guidelines, any damage caused by overheating due to misuse will result in a void in guarantee - this includes, any fixed appliances, units, fitted furniture, extra floor coverings (including dog beds, bean bags, rugs or mats).

Should the heating mat fail and require a repair or replacement (under the terms of warranty) we will not be liable to replace floor finish that has been removed to carry out this works. Please note: All guarantees are non-transferable.

7. Losses

8. Alteration of Service or Amendments to the conditions

We reserve the right to make changes to our website, policies, and these Terms at any time.

If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

9. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our reasonable control.

This condition does not affect your statutory rights.

10. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

11. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales.

You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

ALL DESIGN ADVICE IS GIVEN IN GOOD FAITH, IT IS THE RESPONSIBILITY OF THE INSTALLER TO CONFIRM THESE DETAILS WITH THE FLOORING / ADHESIVE MANUFACTURER.